Privacy Policy

Last Updated: February 4, 2018


This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services. When you use IndEx Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you. If we make material changes to this Privacy Policy, we will post a notice on the Service prior to the effective date of the changes. By continuing to access or use the Service after those changes become effective, you agree to the revised Privacy Policy.

IndEx is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal information you provide to us.


Type of information

Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at IndEx from, the features or functionality you selected whilst using IndEx Services and your general geographic location.

Where necessary, we will also collect information from you that does enable you to be identified as an individual in the offline world, such as your name, email address, passport number or payment details (“Personal Information”). In order to minimize the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.

We collect information that you voluntarily provide to us during your use of the IndEx Services. This can range from Non-Personal Information, to the Personal Information you are required to submit. Whether or not you provide us with this kind information is always entirely under your control.

In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the IndEx Services, as well as indirectly where it is provided to us automatically by the third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to IndEx Services from.


Use this information

  1. To deliver IndEx Services.
    We use your information to deliver IndEx Services and the specific features and functionality you request.
  2. To optimise & personalise IndEx Services
    In addition to using your information to deliver the essential aspects of IndEx Services, we also use it to optimize and personalize your experience of IndEx Services.
  3. To deliver appropriate advertising
    We use Non-Personal Information, such as what you have searched for on IndEx Services or your general geographic location, to present you with relevant advertisements.
  4. To better understand, improve and protect IndEx Services
    We use information we collect about how users interact with IndEx Services in order to identify and correct faults, improve our services and inform business decisions, as well as for security and fraud-prevention purposes.
  5. To generate aggregated datasets that inform our business and the travel industry
    We use information we collect about users to generate datasets of Non-Personal Information. These datasets allow us to generate helpful product insights.
  6. To contact you
    We use your information to contact you with confirmations, notifications or alerts you have requested, such as email newsletters or price alerts, or which are otherwise necessary for us to send to you in order to provide IndEx Services you have selected.


Third parties

Where you make a booking with a third party travel provider from within IndEx platform, any information you submit as part of the booking process may be collected by that third party in order to process the booking. Your information will be used by those third parties in accordance with their own terms and conditions and privacy policy, a link to which will be provided to you during the booking process. In addition, third party advertisement services may collect Non-Personal Information from you as you use IndEx Services via cookies and other similar technologies.


IndEx share your information with third parties when:

  1. Sharing Personal Information with third parties who process it only under IndEx’s instruction
    We share information relating to our users with selected third parties who perform services on our behalf and under our instruction (“Third Party Processors”). We ensure that any Third Party Processor which handles information on our behalf does so pursuant to contractual terms which require that the information is kept secure and, where that information contains any Personal Information, is processed in accordance with applicable data protection laws and used only as we have instructed and not for that Third Party Processor’s own purposes (unless you have explicitly consented to them doing so).
  2. Sharing your information with third parties for processing outside IndEx’s control
    We will share your Personal Information with third parties for processing outside IndEx’s control and for their own purposes in the following two scenarios: (1) where you make a booking with a third party travel provider from within IndEx platform, any Personal Information you submit as part of the booking process will be shared with that third party in order to enable the booking to be processed; and (2) where you expressly authorize us to, such as where we run a promotion in conjunction with a partner and you instruct us to share your email address with that third party for the purpose of receiving promotional emails
  3. Disclosing information for legal and other reasons
    We may disclose your information where necessary to enforce our Terms of Service or other agreements, or to a prospective buyer or ultimate buyer if IndEx itself (or part of our business) is sold. We may also disclose your information if necessary to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage or in response to a legal action against us or to enforce our rights and claims.


IndEx Services contain links to third party websites and applications and may sometimes give you the option to export information to those platforms. Please be aware that we are not responsible for the privacy practices of such third party websites. When you leave or otherwise cease using IndEx Services, or transfer your information from IndEx Services to a third party platform, we encourage you to read the applicable privacy policies of each and every third party platform that you allow to collect information from you.



We make the confidentiality and security of your Personal Information our highest priority and we limit access to it to only those IndEx employees who need to come into contact with it in order to fulfil their role and enable IndEx Services to be provided to you.

Although we do our best to protect your Personal Information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.

The information we collect from you is stored on secure servers in various locations around the world. Regardless of location, we ensure that adequate technical and organizational measures are in place to protect the security of any information we store on our servers.


Cookies or other tracking tools

We use a combination of cookies and similar tracking technologies to collect, in line with this policy, Non-Personal Information from you relating to how you are using IndEx. As explained above, third party advertisers will also collect Non-Personal Information from you using cookies and similar technologies for the purposes of serving you relevant adverts both on the IndEx Services and on other third party platforms as you move around the web, including on different devices. You may be able to control how these technologies are applied to you via the settings in your browser or on your mobile’s operating system.


Information from children

IndEx Services are not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via IndEx Services. We do not knowingly collect Personal Information from children under 13, and will delete any that we learn we have collected or received that was not provided by, or with express consent on behalf of, the child’s parent or legal guardian.


Personal Information

Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly. You can reduce the risk of being personally identified by using the Service pseudonymously, though doing so could detract from the credibility of your contributions to the Service. Users can also use the Find Friends feature to find one another based on their names or email addresses.

If you have created an account with IndEx you can manage some of your Personal Information and subscription preferences from within your profile settings. You also have the right to ask us not to process your Personal Information for marketing purposes at any time.

When you close your account, we will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. Please note that businesses cannot remove their business listings, ratings, or reviews by closing their accounts.



If you require further information about IndEx or have any suggestions concerning how to improve the IndEx Services and/or Platforms, please contact us. Our customer service team is always ready to help you. You can contact us by using the contact information in our website or by submitting a message in our contact form on Contact Page.

Indonesia Expert Group
Customer Service & Support
Delft, South-Holland
Phone number: +31 (0) 686 430 793